With ongoing uncertainty around the COVID-19 pandemic, we want to reassure you that the safety of our team and our customers is of the utmost importance. By following strict hygiene protocols, we are able to operate safely, allowing our customer deliveries to remain unaffected.
As things progress, we will amend our policy as we see fit and in line with UK Government guidelines. You can keep updated with our latest information regarding COVID-19 here.
Can I still order online?
Yes. There are no changes to how our customers can shop with us online.
What precautions are you taking to prevent the spread of COVID-19?
Our warehouse team are following strict hygiene protocols, including washing their hands more frequently and ensuring thorough cleaning of the warehouse and our products. Our warehouse team has also implemented social distancing measures and do not come into direct contact with each other or our office team.
Our delivery carriers:
All of our carriers have deployed similar hygiene and contact practices and we continue to work closely with them as new information becomes available. They all now offer no-signed deliveries, where they will no longer ask you to sign for your parcel.
Do you have a no-contact delivery process in place?
Yes. All of our carriers have the ability to deliver with no contact. Let them know that you would like for this to happen when they contact you to arrange delivery, or when they arrive at your address.
Can I change my delivery time/location?
As before, you will be able to request delivery on a convenient day and to a safe place with most of our carriers.
Are you changing your returns policy/process during this time?
For any orders made from the 1st of June, you will have 60 days to send the items back to us.
Are your Customer Services still open?
Of course! Our team is always happy to hear from you and is available to call on 01604 696080 during our telephone opening hours or can be contacted by email via firstname.lastname@example.org.
What is your in-store policy?
Until further notice, only two people are allowed in the store at any one time. We have safe zones where you are able to try on shoes, which are then quarantined for 72 hours before being placed back in our stock room. We do not allow any trying on of any clothing.
In addition, we have hygiene gels and sprays available for customer use in store and our team are well equipped with gloves and masks.
We do accept cash, however card or contactless payment is preferred.