What is your returns policy?
If you are not happy with your item(s), you can return them for a full refund within 28 days of receipt. Items must be unworn and in their original condition (i.e. show no signs of wear, unworn outside of the house), and you must have your receipt and/or delivery documents as proof of purchase.
You can return your unworn items to our office. Don't forget to obtain a certificate of postage. Please visit our dedicated Returns page for more information.
What should I do if my credit/debit card is refused when placing an order?
If your credit or debit card has been refused, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer. If the problem persists, please call us on 01604 696080 to place your order over the phone.
Will I receive a confirmation after placing an order?
Once details such as your name, delivery address and method of payment are confirmed, we will send you an email to tell you that everything has gone through. We'll also email you when your order has been dispatched.
What are your delivery charges?
Delivery is charged at £5.99 per order to one mainland UK address, which is added to your order when you checkout. The delivery charge is confirmed when you place your order.
For delivery costs to non-mainland UK and overseas or to find out more about estimated delivery times, please visit our dedicated Delivery page.
Can I amend my order?
You can amend your order any time before you check-out, but once your order has been placed, it cannot be changed.
Can I cancel my order?
Yes, but you need to contact our customer service team immediately. If your order has already been shipped, we will not be able to cancel the order but you will have 28 days to return your item(s) and claim a full refund (excluding postage).
My goods have arrived faulty, how do I get a refund?
You can return items to our office and you will receive a full refund, including delivery charge, on any faulty items.
When do I get my refund?
If you return your items by post, we will process your refund once we have received your items. Please allow at least 14 days for the payment to be credited back to the account you used to make the purchase. This may take a little longer depending on how long it takes your bank/building society to process the payment.
I have forgotten my password - how do I log in?
If you have forgotten your password, go to account and click on the 'Forgotten your password?' link. You will be asked to enter the email address you opened the account with. You will then be emailed instructions to reset your passwords. If you are still experiencing problems, please contact us via telephone on 01604 696080.
How do I change my personal details?
To change any of your personal details – name, contact details, password, security cues – log in to your account and select the link 'change my details and password'. You will then be able to enter your new details here.
When I registered, I think I entered my email address incorrectly – how do I log back into my account to check my delivery progress?
We send out a confirmation email to anybody registering for the first time. If you did not receive this there is a chance you entered your email address incorrectly. Contact us to find your account details and to correct your email address.