Terms & Conditions
Terms & Conditions
(Referred to in these terms and conditions using the words "Tredders", "we", "us" or "our")
- Tredders – Who We Are and How To Contact Us
1.1 Tredders is a trading name of Classic Country Wear Limited (Company No. 07234296). The registered office is Tredders, South Lodge Offices, Ecton, Northampton, NN6 0QR.
If you should need to contact us for any reason, you may write to Customer Services Dept, Tredders, South Lodge Offices, Ecton, Northampton, NN6 0QR. You may also telephone 01604 696080.
1.2 Our VAT Number is 989 2787 33
- Minimum Order
There is no minimum order.
- Prices and Payment
3.1 All prices are quoted in Pounds Sterling, inclusive of VAT at the prevailing rate of 20% and Excise Duty, unless otherwise specifically stated. Delivery charges are additional, where appropriate (see Clause 4 below). If you would like a VAT invoice, please indicate this at the time of ordering.
3.2 We accept payment by Maestro, Visa and MasterCard, and American Express (online only).
3.3 Any discounts offered are based on prices that have been previously advertised on our website. Discounted products will have been available at their previously advertised price for at least 28 consecutive days in the previous 6 months.
4.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
4.2 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
5. Delivery and Insurance
5.1 Orders below £50 in value will be delivered to any single UK address. Orders will attract a delivery charge of £5.99 (inc. VAT) per single UK mainland address (excluding Northern Ireland). For delivery costs to non-mainland UK single addresses, the Scottish Highlands and overseas, please see our Delivery page. You agree that we may use independent third parties to deliver the footwear.
5.2 We can deliver to, and accept orders from, the Channel Islands and most overseas countries. Please contact us for the current relevant charges that may be applicable. Any duty incurred shipping internationally is the responsibility of the customer.
5.3 While every effort is made to dispatch your orders within a few days of acceptance, please allow up to 30 days for delivery. In exceptional circumstances, we may require a longer period. In such cases, we will attempt to notify you and Tredders reserves the right to dispatch the order within a reasonable period of the occurrence of such delay.
5.4 The 1-2 Day Service and 3-5 Day Service as noted in our delivery services relates to the timeframe upon dispatch of the order.
5.5 The advertised FREE UK Delivery is applicable only to Mainland UK, excluding Scottish Highlands, Scottish Islands, Northern Island, and the Isles of White and Man.Substitutions
We cannot guarantee the availability of all the products we advertise. In the unlikely event that certain lines become unavailable we will contact you to advise you of an expected delivery date or suitable replacement.
6.1 All refunds will be carried out on the credit or debit card used during payment and will be immediately processed by us. Please allow 3-10 working days for the refund to reach your account.
6.2 A refund will be processed within 14 calendar days of receiving back the returned goods, or on receiving proof of postage. Please see our returns policy for further information.
6.3 Refunds will not include the amount of outward postage unless previously agreed by us.
- Vouchers/ Voucher codes
7.1 Should you receive a voucher to redeem against a purchase from us you agree to be bound the terms and conditions on that voucher. Only one voucher per transaction and vouchers may not be used with products that are already discounted or are on sale.
7.2 Vouchers are not transferable and may not be sold or auctioned.
7.3 Voucher codes exclude Dubarry, Ariat, and R.M. Williams products.
- Game and Country Events
8.1 Any products purchased from Tredders at any game or country events can only be exchanged or refunded if returned to Tredders within 14 days of purchase.
8.2 All goods must be in new condition and original packaging on return.
8.3 The customer is responsible for all return postage charges unless it is clearly indicated otherwise.
- Cooling off period and customer guarantee
9.1 You are entitled to cancel your order, by contacting Tredders using the contact details provided at the beginning of this document, for a period of 14 working days from delivery to you. In addition, if you don't like the products you have bought from us, we will exchange them or provide a refund, minus the cost of postage, whichever you prefer. Your statutory rights are not affected by this guarantee.
9.1 The additional customer guarantee provided in Clause 9.1 above is intended for the benefit of all our customers. However, if we believe that a customer has abused this guarantee, we may decide to withdraw the benefit of the customer guarantee from that customer. Alternatively, we reserve the right to close that or any other account of the customer without notice and/or refuse to accept any further orders from that customer. In these circumstances, our decision will be final.
10.1 These terms and conditions apply to all competitions featured in any publications and online services that are organised by Tredders.
10.2 By entering a competition with Tredders, entrants accept these terms and conditions together with any specific instructions and terms for such competition which may be mentioned in any electronic messages, or on the website, or communicated to entrants in any other way. Such competition information shall prevail in the event of there being any inconsistency between these competition terms and conditions and any competition information.
10.3 Tredders may cancel or amend any competition, competition information, or these terms and conditions without prior notice. Any changes will be posted either within the competition information or these terms and conditions.
10.4 Competitions are open to all residents of the United Kingdom, i.e. England, Northern Ireland, Scotland, and Wales. For the avoidance of doubt, Jersey, Guernsey, and the Isle of Man are not part of the United Kingdom for these purposes.
10.5 We reserve the right to select an alternative winner. There is no minimum age limit unless specified otherwise in the competition information. However, entrants under the age of 18 must insert contact details of a parent or guardian when entering.
10.6 Any entries which are incomplete, incorrect, inaudible, incomprehensible, or not received by Tredders will be void.
10.7 In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of the entry or any answers given by entrants (if applicable), or the operation of any part of the competition (in the case of postal entries, a postal strike for example), network or phone system, the decision of Tredders shall be final and no correspondence will be entered into.
10.8 Winners will be randomly selected from all correct and valid entries.
10.9 We reserve the right to modify, cancel, terminate or suspend all competitions in whole or in part, at our sole discretion, if we believe the competition is not capable of being conducted as specified in these terms and conditions or in the event of a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonable control of Tredders.
10.10 Tredders reserves the right in its sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or if such proof is not produced on request or to disqualify the entrant from the competition.
10.11 Tredders shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable. However, Tredders reserves the right to change the prize due to circumstances beyond its control or to offer an alternative of similar value.
10.12 In relation to all competitions, the first name and surname of the winner may be published by Tredders and entrants grant to Tredders a non-exclusive license to use and publish their entry in any media for the purpose of announcing the winner.
10.13 By entering any of our competitions, you are also agreeing to future promotional/marketing emails and posts.